Adopting any new education technology tool comes with a bit of a learning curve. And making the big switch from paper to digital hall passes requires some new workflows. Thankfully, eHallpass provides intuitive tools and dedicated support to smooth any bumps that arise. Read below for fixes to the most frequently asked questions when first implementing this innovative hall pass software.
Logging In Issues
If students or teachers have trouble accessing eHallpass accounts, first confirm district SSO integration is mapped correctly. Check ClassLink, Canvas, etc mapped accurate names, emails, and grade levels to eHallpass profiles. If unable to login, use the “Forgot Password” flow to reset credentials instantly.
Notification Errors
Custom notifications ensure teachers and students respond to expiring passes instantly. If alerts fail to send, check device notification settings first. Toggle permissions on/off for the eHallpass mobile app under System Settings. Update alert frequency under the eHallpass Notification Center if needed.
Dashboard Access Problems
Can’t view key metrics or pass management functions? Confirm appropriate dashboard view – Teachers need the Educator dashboard, Students access the Family dashboard and Admins leverage the Site-wide view. Switch between layouts via the sidebar icon. Contact IT support if incorrect access persists to escalate.
Pass Approval Delays
Waiting too long for bathroom pass requests? Increase speed by installing the eHallpass Teacher app for mobile approvals in seconds. Have a borrowed iPad/device also logged into your account stationed classroom-side for easy access. Pre-set common durations/locations to approve in 1-2 clicks.
Adding Student Issues
Difficulty importing full rosters? Enable district SSO integration for automated daily provisioning. Otherwise, use the Bulk Upload Students template found inside Settings to paste unlimited rows of names. Much easier than manual entry!
Pass Destination Limits
School policy changes reduced allowable destinations? Edit locations under School Settings > Locations tab. Remove eliminated passes here so the options don’t display during approvals. Customize other attributes like durations and expiration alerts simultaneously.
Map Loading Problems
Sluggish or failed real-time maps that track student locations? First, confirm the school’s wifi capacity to support the dashboard. Then reduce the map auto-refresh rate to every 1-2 minutes instead of constant speed. Toggle between Map and List views if needed.
Adding Staff Workarounds
No option to designate certain staff like Resource Teachers or Instructional Aides profiles? Recommend admins edit user Permission Levels. By default, only Licensed Teachers and Substitute Teachers get educator dashboards. Ask leadership to adjust other staff types via Settings > People > Groups.
Pass Ratio Imbalances
Analytics reveal certain grades generate 10X more passes daily than others. Often normal as ages dictate needs. If the extreme imbalance is investigated further – are devices limited in higher pass-users, indicating unequal policy? Getting granular with data is key.
Additional Troubleshooting Tips:
- Test all pass types/locations and approve without issues.
- Align SSO and Information System data for accurate reporting.
- Ensure the latest iOS/Android app versions are installed.
- Schedule eHallpass onboarding refresher training if adoption drops.
- Leverage 24/7 chat, email and phone support channels.
- Submit tickets for complex bugs or enhancement ideas.
Best Practices Summary
- Activate SSO integration for automatic data sync.
- Require mobile app + device to approve/request passes.
- Customize notifications to meet supervision needs.
- Analyze reports frequently and respond to trends.
- Use Support resources early and often!
Conclusion
Change management with any new technology involves small humps before transformational success. But eHallpass prides itself on industry-leading onboarding and dedicated 24/7 customer support – with 95% client retention rates seventeen years strong.
Hopefully, the common troubleshooting tips above resolve frequent minor issues schools encounter when transitioning from antiquated paper passes to sleek digital oversight. Don’t hesitate to tap into knowledgeable human helpers when configuring the software to specific district policies and objectives.
With these best practice deployments in place, educators can better focus on accelerating student growth knowing ongoing issues and enhancements are efficiently managed for them. The power of purpose-built edtech!